DIGITAL TRANSFORMATION
Unlocking the Potential of B2B Manufacturing
Manufacturing operations cannot meet market demands with monolithic digital platforms. Leaders in the industry are building an ideal, flexible and composable tech stack suited to eliminating siloed systems and procedural inefficiency while delivering the ideal customer experience to elevate their brand.
What is Digital Transformation?
Digital transformation is the strategic adoption of digital technologies to improve processes and productivity.
For manufacturers, digital transformation is about evolving current operations to meet modern demands. It's about future-proofing your manufacturing business in an increasingly digital world.
This starts with simple digitization, like creating online product catalogues, and scales up as your business grows. The goal is to optimize, not reinvent.
By embracing digital transformation, you can enhance customer experience, streamline operations, and position your business to capitalize on emerging trends.
Transform The Way You Do Business
Recommendation: Give buyers the digital experience they want
To thrive in a market where digital-savvy B2B buyers are now the norm, manufacturers must enhance the customer experience. This transformation involves automating processes and aligning operations with customer needs.
Consider these possibilities:
- Product Information: Creating a comprehensive online catalogue with detailed specifications, images, and videos. This lets customers easily find and compare products and make informed purchasing decisions.
- Ordering and Reordering: Implementing a user-friendly online ordering system that allows customers to place orders quickly and easily, with features like saved shopping lists and order tracking.
- Shipment Tracking: Providing real-time shipment tracking information to customers so they can stay informed about the status of their orders.
- Customer Service: Offering online chat or messaging support so customers can promptly get help with their questions or issues.
- Real-time inventory updates: Providing customers with up-to-the-minute information on product availability helps them make informed purchasing decisions and avoids frustration from unexpected stockouts.
- Personalized product recommendations: Using data analytics to suggest products relevant to each customer's needs and interests increases sales and improves customer satisfaction.
- Online portals for order tracking and management: Providing customers with the ability to easily track their orders, view order history, and manage their accounts online can save time and improve convenience.
- Proactive customer notifications: Keeping customers informed about order status, shipping updates, and potential delays can improve communication and reduce inquiries to customer service.
Let Acro Commerce roadmap the ideal architecture for your exact business and build an iterative plan to get you to your end goal without waiting years for the final product.
LEARN MORE ABOUT
Digital Transformation
"Overall, the engagement with Acro Commerce went really well and was well-received internally at Discover Global Network ®. The team was exceptionally professional, and even traditionally tricky items like AM/PM switches were handled well. We look forward to continuing our growing relationship with Acro Commerce as we dig deeper into the Drupal ecosystem."
Andrew Gordon, Executive Relationship Manager, Discover Global Network.
"Acro Commerce’s team offers 3 – 4 times greater value than other 3rd party vendors and even our own TELUS internal development teams."
Roi Ross, Vice President — Marketing, TELUS Business Solutions
“We wanted an agency that had the technical and design ability we needed, but more importantly, we wanted an agency that we could work with and who would be invested in the project's success. Acro Commerce worked alongside us every step of the way, and especially towards the end, they bent over backwards to make sure we finally got the website over the line.”
David Hart, Concept2
"We wanted to begin by protecting our revenue streams overall, and those associated with our digital platform. And there’s no doubt in our minds that the work Acro Commerce has done for us has provided that protection and has enabled us to grow in a couple of dimensions: one, we’re seeing growth in terms of revenue; we’re seeing growth in terms of new customer acquisition; we’re seeing growth in average order size; and we’re seeing growth indicators in areas of a satisfying customer experience."
Gregory M. Sottile, Ph.D., Director of Sales & Marketing, USI Laminate
"Overall, the engagement with Acro Commerce went really well and was well-received internally at Discover Global Network ®. The team was exceptionally professional, and even traditionally tricky items like AM/PM switches were handled well. We look forward to continuing our growing relationship with Acro Commerce as we dig deeper into the Drupal ecosystem."
Andrew Gordon, Executive Relationship Manager, Discover Global Network.
"Acro Commerce’s team offers 3 – 4 times greater value than other 3rd party vendors and even our own TELUS internal development teams."
Roi Ross, Vice President — Marketing, TELUS Business Solutions
Ready for the future of B2B?
Digital transformation is an evolution, not a destination.
Learn how working with Acro Commerce as your development agency can:
- Create exceptional online customer experiences.
- Improve your operational workflows & optimize sales processes.
- Future-proof your tech stack & increase scalability.